Fair Delivery Charges

Support The Campaign To End Rip-Off Delivery Surcharges Across Scotland

I’ve launched a campaign to stop the rip-off parcel delivery charges affecting homes and businesses in my own constituency of Moray and across Scotland.
Many of the surcharges are completely unjustified. They are a “delivery tax” costing customers millions of pounds in extra costs others don’t have to pay. There is no consistency in how they are applied and calculated. Some retailers offer free delivery or apply modest surcharges. Other retailers apply eye-watering surcharges for even small items.
And the idea that much of mainland Scotland does not qualify for “mainland UK” delivery rates is of course utterly ludicrous.
On this website you can learn about the campaign which is being supported by fellow MSPs and MPs, the media, and people from right across the country.
I’m pressing the authorities for action and raising awareness of this issue.
Please support the campaign by signing the petition and if you have a story to tell please share it with us.
— Richard Lochhead, Moray MSP
Learn More Latest Updates

Sign our petition & share your experience

Join 0 Supporters & Sign Now!


Please include key information, such as:

  • The name of the offending company
  • Whether "Free Mainland UK" delivery was offered
  • What item you were trying to get delivered
  • How much the item itself cost
  • Your additional surcharge cost



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Recent Coverage

“They said if I paid the extra £19.99 I could have my trampoline, and the charge was set by APC Overnight and not them (Ebay).”

Customer
St Boswells, Scottish Borders

“I ordered a laptop from Save on Laptops and deliberately picked one advertised as 'Free Delivery'. When I got to the checkout, I found out delivery to Dufftown (AB55) was £9.95 which I thought was probably a mistake.”

Customer
Dufftown, Moray

“I put my post code in and suddenly it wasn’t free delivery as according to them I didn’t stay on the mainland. So the delivery shot up to £45.”

Customer
Fochabers, Moray

“I tried to order a vanity sink unit from Plumbworld which offered 'free delivery' & all was going well until I put in my postcode. Can you imagine my shock when they told me that because I live in The Highlands they imposed a surcharge of £70.”

Customer
Stonehaven, Aberdeenshire

News & Updates

Have a complaint? Who can help?

Citizens Advice Scotland

If you are seeking consumer advice and believe you have been misled, you can contact Citizens Advice Consumer Service (CACS) on 03454 040506, or online using webform.

Advertising Standards Authority

Alternatively, you can make a complaint to the Advertising Standards Authority online or contact them on 020 7492 2222.

Delivery Law UK

Delivery Law UK provide comprehensive information for consumers, businesses and practitioners on their rights and obligations in relation to parcel delivery..

For more information, please visit their website here.

Your MSP/MP

Your MSP/MP can take up your fight for you and contact couriers directly.

And call on your MSP/MP to back this campaign!

Find your MSP/MP online and contact them.